Delhi Airport launches India's first self-service mechanism for check-in luggage

AIMING to enable passengers to drop in their luggage, collect tags and print boarding passes to complete check-in in less time, the Delhi International Airport Ltd launched a self-service mechanism on 17 June, reported news agency PTI.

According to DIAL, the new one-step quick baggage drop solution would reduce check-in to 30 seconds from one minute.

With this new step, the Indira Gandhi International Airport has become the first such facility in the country to offer such a solution after Canada's Toronto Airport.

Delhi's IGI Airport has installed around 50 Self-Service Bag Drop (SSBD) units across Terminal 1 and Terminal 3 for passengers, and they are available with three airlines – Air India, IndiGo and Air India Express.

With the old mechanism, travellers could bypass check-in desks, print boarding passes, and collect baggage tags at common-use self-service (CUSS) kiosks.

After the baggage reaches the drop units, passengers have to scan their boarding passes or face biometric cameras and proceed to drop their bags on the conveyor belt.

However, to make the process more efficient, DIAL launched a quick drop solution facility that eliminates the need for boarding passes or biometric validation, as these details are already available on the baggage tag, which reduces the processing time from about a minute to 30 seconds.

"We have introduced the Self-Service Bag Drop Quick Drop Solution at Delhi Airport, setting a new standard for passenger convenience and efficiency in India. This initiative is aimed at leveraging advanced technology to enhance the travel experience," PTI quoted Videh Kumar Jaipuriar, CEO of DIAL, as saying.

"The Quick Drop Solution not only speeds up the baggage drop process but also ensures a smoother journey for our passengers," said Videh Kumar.

How it functions

This new mechanism allows passengers to collect and attach their luggage tags at CUSS kiosks upon arrival. Following the passengers place their bags onto the SBD conveyor belt, the system opens the respective airline's application on the SBD machine with a single click,

Adding more, the DIAL explained that the SBD system internally checks all relevant criteria and business rules defined by the airlines when passengers agree to the dangerous goods self-declaration form with a single click.

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